Check the regularity of the activity performed by the intermediary
After concluding a contract and for the whole of an investment's duration, you should check the regularity of the activity performed by the intermediary. To this end you should verify the documentation you receive and compare it with what was specified in the original contract.
You should keep all the documentation
in case there is a dispute.
Complain (if you think you have a good reason for doing so)
If you think the intermediary has failed to fulfill its contractual obligations or behaved unfairly in some way, you should send a written complaint giving the reasons for your dissatisfaction. The intermediary must reply in writing, normally within 90 days.
If you think the intermediary or the financial salesman has broken the rules governing the conduct of business, you can also send a complaint to Consob (see under contact us ), attaching a copy of the complaint sent to the intermediary and of the reply received.
Such complaints do not in themselves lead to the opening of an administrative procedure nor to Consob being under any obligation to the complainant. However, when the facts of the case fall within the scope of Consob's authority and are corroborated by sufficient evidence, the complaint will trigger appropriate supervisory action.
Consob cannot directly protect individual complainants' property or other rights; such protection can only be provided by the courts (the only authority able under Italian law to settle disputes between private persons). The aim of Consob's investigations is to find evidence of violations of the rules and regulations in force and to punish them in the more
general interest of protecting the public's savings.
